2014 BSC survey 2014 F Expecting Improvement Building Service Contractor Survey And, for the BSCs who responded, the outlook remains positive for 2014. About 27 percent expect revenues to increase significantly while another 45 percent anticipate revenues will increase some. Yet, the slowed economy is still a factor. Economic concerns were cited as the biggest factor affecting revenues in 2013, and in our open-ended question concerning the most critical issues faced by BSCs today, the economy was a com-mon response. Other issues that concern BSCs today include: ● Labor issues and wages ● Government intervention and the Healthcare Act ● Costs and Pricing ● Competition. Read through the responses here for more information on the BSC market and its challenges moving forward. Thank you to all of the over 400 respondents for taking the time to complete the survey, and we hope you will find the results infor-mative and enlightening. For complete survey results, visit www.CMMOnline.com/BSC-Survey For 2014, the Cleaning & Maintenance Management team updated its Building Service Contractor (BSC) Survey to provide accurate information involving the latest trends and most pressing issues in the BSC market. Many concerns provided by the survey respondents match the BSC issues covered at the World Federation of Building Service Con-tractors (WFBSC) World Congress in April. As the preceding report from the WFBSC show indicates, the in-crease of technology in cleaning is a pressing issue. Even so, survey responses show a large majority of operations still depend on task checklists/cleaning schedules and observation/su-pervision for quality assurance. Only 26 percent call upon software for mobile devices, and only 11 percent use analytical data from cleaning equipment. For 2013, 55 percent of survey participants reported somewhat or significantly increased revenues while 24 percent said the numbers were stable. What geographic area(s) is served by the business? Within the same state 15% 57.5% 19.3% What is the total square footage your company is responsible for cleaning on a monthly basis? Less than 250,000 Sq/ft. 20.2% Local (within 100 miles of headquarters) Regional (More than one state) National 8.2% 14.8% 13.8% 1,000,000-2,499,999 Sq/ft. 15.8% 2,500,000-4,999,999 Sq/ft. 8.9% More than 5,000,000 Sq/ft. 14.8% Unsure 11.8% 11.8% 250,000-499,000 Sq/ft. 500,000-999,999 Sq/ft. Common/ shared spaces Entryways Hard floor surfaces 7.3% 4.2% 10.4% Which of the following areas/surfaces do you receive the most complaints about from your customers? How do you differentiate your company and services to win bids/contracts? 43.5% Restrooms Carpeting Multi-surface spaces Other 33.7% Sustainable practices 48.4% 9.9% 7.3% 12.5% Continuous improvement 78.3% Company experience/expertise 14.1% Lowest cost provider 56% Value added services www.CMMOnline.com 27
CMM – Archives May 2014: 27
