a clean sweep Looking Back With Gary Clipperton Collectively, our industry can bring cleaning operations to the next level. By: Gary Clipperton I In 1969, I started full time in the industry as a JanSan sales representative. I enjoyed the marketing, training and demonstration of cleaning supplies and equipment. Then, in 1974, I decided to open my own janitorial supply store and a building service contractor (BSC) division. Since I enjoyed the hands-on cleaning and managing of crews, I sold off the JanSan por-tion of the business. By the mid-90s I had expanded my ser-vice division and discovered I had a knack for evaluating cleaning processes, inventing new ones and writing training manuals. My mindset was to observe the cleaning processes, dissect the required steps and ex-plain the pros and cons of each task. With some background in motion-time studies, I was compelled to observe each step and the required movements in order to evaluate overall efficiency. Not Everyone Is Suited For This Business Unfortunately over the years, I have had to dismiss a lot of workers. I learned that improvements in my training programs would decrease the attrition rate. Cleaning & Maintenance Management (CMM) materials became part of my arsenal of tools to develop a productive staff. Although CMM and CMI have continued to keep the industry informed, the venues continue to evolve. Now there are CMM digital magazines, re-gional seminars and webinars. We can even get the CM e-News Daily sent to our smartphones. sist cleaning managers and BSCs in upgrad-ing their operations. Many of the CMI courses offer testing and certification. Additionally, they strive to keep their re-sources up-to-date. At the same time, CMM offers relevant and helpful seminars nationwide. They continue to keep us informed with all the latest trends in green and sustain-able cleaning, software, cleaning tips and advances, carpet and floorcare seminars and custodial, janitor and management training. Many of the new developments in the cleaning industry might have remained un-known if it wasn’t for CMM’s publications. Here is a question that I regularly ask my-self, “Do I have 40 years of experience, or one years’ experience 40 times?” To remain progressive, we must educate ourselves daily and keep up-to-date regard-ing all cleaning issues. This will build value for our organization as we become experts in all topics related to cleaning and building management. Cleaning contractors gain more accounts and enhance customer satisfaction levels by solving most every cleaning challenge. rejection, lost business and cleaning defi-ciencies. Skill deficiency can get you sidelined. By mastering relevant programs, such as those offered by CMM, readers will over-come technical unawareness. Knowledge enhanced by practice should lead to skill efficiency. In turn, delivering the highest quality of cleaning while achieving the greatest de-gree of efficiency is what is required in to-day’s market. Knowledge + Skill + Deter-mination = Superiority We still have challenges ahead of us. The industry needs greater acceptance of cleaning certification courses. We must promote innovative programs to recruit, train and keep a staff of happy and proficient cleaning technicians. Workers and managers must focus on im-proving both productivity and quality of the job performed. We must caution building owners that when they accept low-ball bids, or when a building manager cuts the cleaning staff, the quality will likely suffer. The industry must quantify and effectively communicate achievable cleaning produc-tion rates. When we compensate for the difficulty factors along with exact cleaning specifica-tions and desired outcomes, we must arrive at accountability and conformance to the outlined frequencies. If someone offers a cleaning rate or a price that looks too good to be true, it probably is. I commend CMM for the great service they have provided over the past 50 years and look forward to upcoming progress. Collectively, our industry can bring clean-ing operations to the next level. Increase Your Knowledge Base Here is a word of caution I have offered to hundreds and thousands of BSCs. Many prospects want to assess the expe-rience and expertise of a potential cleaning contractor. One way to weed out the unqualified is to probe deeply concerning cleaning issues. If the hopeful contractor offers the same answer, “I don’t know,” then the prospect may counter: “Tell you what, come back and see me when you know what you are doing.” Lack of knowledge can easily result in June 2014 Training Reduces Costs, Improves Results The CMI training materials are key tools to as-48 CM/Cleaning & Maintenance Management ®
CMM – Archives June 2014: 48
