The technology and software required to take your business in a digital direction are largely available everywhere, with solutions designed for all kinds of organizations. Portable Survey Options ● Cleaning service surveys with recommendations for service improvement. ● Cleaning quality audits to identify staffing or training issues requiring attention. ● Delivery of instruction seminars on a variety of topics. ● Recording of hours worked for payroll inputs or for additional work billing. Also, the sheet is stained and crumpled, and worse yet, unsigned. Do you really want to show this to your biggest client? Is it really the most recent report? even e-mail a copy to the client within min-utes of him or her requesting it. But, is it really easy to do? Another Option You can eliminate this kind of problem by re-placing the clipboard report process with a copy of the service report on a smartphone or tablet. Don’t be fooled into believing this option is only for big organizations with IT depart-ments. The technology and software to do this are now available everywhere with solutions for all kinds of organizations. You can have forms for your technicians that allow them to fill in dates, address-es, client names and locations at the tap of a finger from pre-set pick lists. You can also have forms that won’t close unless the date and signature has been added. Better still, copies of all the completed forms are stored on your office computer or a remote server. They are easy to reprint, and you could Image courtesy of Yoredale Consulting Ltd. Ease Of Use And Affordability Today, forms can be created with a modest-ly-priced software package that makes cre-ating even complicated forms possible for cleaning operations. No programming is involved, and forms are easily uploaded to phones and tablets. Some forms don’t even require that you are connected to the Internet when you are using them. You can fill the forms in anywhere and then send them to the server or your computer as soon as you reach a signal or Wi-Fi area. Here’s a screen shot of a form created in less than ten minutes. Apart from the signature and the room number, all the data entry involves choosing a preset name or sentence. If the choices are not enough, the user can enter another choice or reason, and that rea-son will be saved so that it is available for a tap entry the next time. Imagine this scenario: You are the man-ager of a service company, and your big-gest client has just called you to ask for a copy of the last service report at one of his or her buildings. The service tech always completes a pa-per report and drops it at the front desk of your office to be filed, so you go to get it. After searching through the file cabinet and having no success, you finally locate it in the filing tray at the reception desk. Just to be sure, you check the date box at the top of the page and you find it isn’t filled in. www.CMMOnline.com 33 Image courtesy of scyther5/iStock/Thinkstock
CMM – Archives July 2014: 33
