columns Volume 51 Number 8 12 Raising Standards Unlocking Equipment ROI By: Jim Peduto www.CMMOnline.com August 2014 Cover Image courtesy of michelangelus/iStock/Thinkstock 13 Let’s Talk Shop Addressing HAI Prevention By: Lance Witschen 14 Bidding & Estimating Hiring Practices And Profit By: William R. Griffin 18 COVER STORY features 10 A Look Back With Dave Frank How Cleaning & Maintenance Management aided an evolution. 18 Attract The Best Employees Steps for finding, hiring and keeping dependable employees. 16 22 Tech Tip: Tips For Carpet Care Programs Toss Away The Germs Calling on disposable wipers to help prevent cross-contamination. departments Cleanthoughts Around The Internet Industry News People Product Information Center Contractor Success Exploring social media sites. 4 6 8 9 24 32 36 38 40 42 43 46 47 26 Ending The ‘Going Green’ Guessing Game The FTC’s Green Guides aim to bring some certainty to sustainability. 28 The End Of The Dumpster Recycling instead of blindly throwing away proves more sustainable and cost-effective. Contractor Success An update on technology trends. 30 Keeping Walkways Free Of Snow And Ice Steps to maintain preparation for foul weather events this winter. Tackling Trouble Areas Large event cleanup. Maintenance Matters Maintaining multiple buildings. 26 Facility Focus Custom waste receptacles. Products and Services Marketplace/Classifieds A Clean Sweep Cleaning a science center. CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2014 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. 2 CM/Cleaning & Maintenance Management ® August 2014