maintenance matters Maintaining Multiple Buildings Efficiently Software options to schedule and track needed building maintenance. By: Paul Lachance N Not even the banging gavel of a federal judge could silence the noise in the court-room. That job fell to Cardoza O’Neal, regional maintenance manager for H&T Enterprises, who led his team in locating excessive vi-brations in the courtroom’s faulty air han-dler and stopping its loud sounds from in-terrupting legal proceedings. Keeping HVAC systems from disturbing judges is only one of the challenges O’Neal faces in maintaining a six-story General Services Administration (GSA) complex in Chattanooga, Tennessee, which leases buildings to the federal government and houses courtrooms and post offices as well as offices for the FBI, U.S. Marshals, DEA and EPA, and four additional buildings occupied by the National Oceanic and At-mospheric Administration (NOAA). Because H&T Enterprises offers complete on-site facilities management services, O’Neal’s team is responsible for everything from mechanical systems in 80-year-old Automating maintenance management can lead to a higher level of customer satisfaction. 40 CM/Cleaning & Maintenance Management ® August 2014 Image courtesy of irman/iStock/Thinkstock